Are messages lost during a disconnection?

Messages received during a disconnection are queued on the platform side. Once the channel reconnects, queued messages are delivered to the agent in order. The queue has a configurable retention period, typically 24 hours.

Why does my channel disconnect at the same time every day?

Regular disconnections at the same time usually indicate scheduled maintenance on the channel platform's side or a session token that expires at a fixed interval. Check the channel provider's maintenance schedule and your token expiry settings.

Can I force a reconnection manually?

Yes. Click the reconnect button next to any disconnected channel in the Channels tab. This triggers an immediate reconnection attempt, bypassing the auto-reconnect backoff timer.

Troubleshooting

Channel Reconnection: Fix Dropped Connections

Diagnose why your OpenClaw agent's channel connections drop and configure reliable auto-reconnection to keep your agent online.

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What You Will Get

By the end of this guide, you will know how to fix dropped channel connections and configure auto-reconnect so your OpenClaw agent stays online reliably. Dropped connections mean missed messages and frustrated users, so fixing them quickly is critical.

Channel disconnections can happen for many reasons: network interruptions, session token expiry, platform maintenance, or misconfigured keep-alive settings. Each cause requires a different fix, so the first step is always accurate diagnosis.

You will learn to read reconnection logs, identify the root cause of disconnections, configure auto-reconnect with exponential backoff, and set up monitoring alerts. The result is a resilient channel setup that recovers automatically from most disconnections.

Step-by-Step Troubleshooting

Follow these steps to fix and prevent dropped connections.

Check Channel Status Indicators

Open the Channels tab in your RunTheAgent dashboard. Each connected channel shows a status indicator: green for connected, yellow for reconnecting, and red for disconnected. Note which channels are affected and when the disconnection started.

Review Disconnection Logs

Filter your agent's logs for channel disconnection events. Look for the error code and message. Common codes include SESSION_EXPIRED (authentication needs renewal), NETWORK_TIMEOUT (connectivity lost), and RATE_LIMITED (too many messages sent). The error code tells you which fix to apply.

Renew Session Credentials

If the disconnection is due to expired sessions, re-authenticate the channel. For channels that use QR code pairing, rescan the code. For token-based channels, refresh or regenerate the access token. Enable session persistence to avoid this issue in the future.

Configure Auto-Reconnect

Enable auto-reconnect in the channel's advanced settings. Set the reconnection strategy to exponential backoff, which starts with a short delay and increases gradually. This prevents your agent from overwhelming the channel's servers with rapid reconnection attempts.

Adjust Keep-Alive Settings

Some channels require periodic keep-alive messages to maintain the connection. Open the channel's advanced settings and enable keep-alive with an appropriate interval. The recommended interval varies by channel but 30 seconds is a safe default.

Test Reconnection Behavior

Simulate a disconnection by temporarily disabling and re-enabling the channel. Watch the logs to confirm that auto-reconnect kicks in, the agent reconnects within the expected timeframe, and queued messages are delivered after reconnection.

Set Up Disconnection Alerts

Configure alerts that notify you when a channel has been disconnected for more than 5 minutes. This gives you time to intervene manually if auto-reconnect fails. Set the alert to escalate after 15 minutes if the channel is still offline.

Tips and Best Practices

Use Redundant Channels

If uptime is critical, connect your agent to multiple channels simultaneously. If one channel drops, users can reach the agent through another. This is especially useful for customer-facing deployments.

Schedule Maintenance Windows

If you know a channel will undergo maintenance, proactively disconnect and set a reconnection time rather than letting the connection drop unexpectedly. This produces cleaner logs and avoids unnecessary reconnection attempts.

Monitor Connection Uptime

Track each channel's uptime percentage in the analytics panel. A channel with less than 99% uptime needs investigation. Even short, frequent disconnections add up and degrade the user experience.

Keep Channel Libraries Updated

Channel integration libraries receive updates that fix connection stability issues. Check for updates in the RunTheAgent settings and apply them promptly to benefit from the latest fixes.

Frequently Asked Questions

Connection Issues Debugging Message Delivery Failures Log Analysis and Debugging

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