Privacy Policy

1. Introduction

RunTheAgent ("Company", "we", "us", "our"), a company organized under the laws of the State of Illinois, United States, is committed to protecting your privacy. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you visit our website at https://runtheagent.com (the "Site") and use our managed hosting services for OpenClaw, including all related tools, APIs, dashboards, and integrations (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy applies to all users of the Services, including visitors, registered users, and paying subscribers.

2. Information We Collect

We collect information in several ways depending on how you interact with our Services.

2.1 Information You Provide Directly

• Account Information: Name, email address, username, password, and other credentials used to create or authenticate your account.
• Payment Information: Billing address, payment card details, and transaction history. Payment card information is processed by our third-party payment processors and is not stored directly by us.
• Profile Information: Any additional information you choose to add to your account profile.
• Communications: Information you provide when you contact us for support or submit feedback.
• AI Agent Configuration Data: Settings, preferences, prompts, skills, and configurations you create for your AI agent instances.
• User Content: Any content, data, or materials you upload, transmit, or store through the Services.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: IP address, access times, pages viewed, referring URL, click-stream data, and other diagnostic data.
• Usage Data: Information about how you interact with the Services, including features used, actions taken, session duration, and frequency of use.
• Location Data: Approximate geographic location based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies. See Section 7 for details.

2.3 Information from Third Parties

• Authentication Providers: If you sign in using Google or GitHub, we may receive your name, email address, and profile picture.
• Payment Processors: We receive transaction confirmations and billing-related information from our payment processing partners.
• Analytics Providers: We receive aggregated and de-identified analytics data from services such as Google Analytics and Microsoft Clarity.
• Messaging Platforms: When you integrate your AI agent with platforms like WhatsApp, Telegram, Discord, or Slack, we may receive metadata necessary to facilitate those integrations.

2.4 AI Agent Data

When you deploy AI agents through our Services, your agent may process various types of data. While we provide the infrastructure for hosting your AI agent, you are solely responsible for the data processed by your agent. We do not monitor, review, or use the content of messages processed by your AI agents except as necessary to provide, maintain, and improve the Services, or as required by law.

3. How We Use Your Information

• Provide and Maintain the Services: To operate, deliver, and maintain the Services, including processing transactions, managing accounts, and deploying AI agent instances.
• Improve the Services: To understand usage patterns, diagnose technical issues, and develop new features.
• Personalization: To personalize your experience and deliver relevant content.
• Communication: To send transactional emails, service updates, technical notices, security alerts, and support messages.
• Billing and Payments: To process payments, manage subscriptions, and send invoices.
• Security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
• Analytics: To analyze trends, track user engagement, and measure marketing effectiveness.
• Customer Support: To respond to inquiries, troubleshoot problems, and provide technical assistance.
• Enforce Our Terms: To enforce our Terms of Service and other agreements.

4. Legal Bases for Processing

• Contractual Necessity: Processing is necessary for the performance of our contract with you.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services and preventing fraud.
• Consent: Where you have given us explicit consent to process your personal information.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including cloud infrastructure providers, payment processors, analytics providers, email service providers, customer support platforms, and authentication providers.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests.

5.3 Business Transfers

If RunTheAgent is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. Specifically:

• Account Data: Retained for the duration of your account and up to 30 days after deletion.
• AI Agent Data: Deleted within 30 days of instance termination or account deletion.
• Payment Records: Retained for up to 7 years as required by tax and financial regulations.
• Log Data: Automatically purged after 90 days.
• Analytics Data: Retained in aggregated, anonymized form indefinitely.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Services to function, including authentication and session management.
• Analytics Cookies: Help us understand how visitors interact with our Services (Google Analytics, Microsoft Clarity).
• Functional Cookies: Enable enhanced functionality like remembering your preferences.
• Marketing Cookies: Used to track visitors across websites for relevant advertisements.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain parts of the Services.

7.3 Do Not Track

There is currently no universally accepted standard for DNT signals. At this time, we do not respond to DNT signals.

8. Data Security

We implement commercially reasonable security measures including:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Isolated cloud infrastructure for each AI agent instance.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.

However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Request restriction of processing.
• Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the information in the Contact Information section. We will respond within 30 days.

10. Illinois-Specific Privacy Rights

We do not collect biometric identifiers or biometric information as defined by the Illinois Biometric Information Privacy Act (BIPA). In compliance with the Illinois Personal Information Protection Act (PIPA), we implement reasonable security measures and will notify you of data breaches as required.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA including the right to know, delete, correct, opt-out of sale/sharing, and non-discrimination. We do not sell your personal information.

12. European Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights under the GDPR including access, rectification, erasure, restriction, portability, and the right to lodge a complaint with your local data protection authority. We ensure appropriate safeguards for international transfers.

13. Children's Privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have, we will take steps to delete that information promptly.

14. International Data Transfers

Your information may be transferred to and processed in the United States or other countries. By using the Services, you consent to such transfers. We take appropriate steps to ensure adequate protection in all jurisdictions.

15. Data Breach Notification

In the event of a data breach, we will investigate and contain the breach, notify affected individuals as required by law, notify relevant regulatory authorities, and provide information about steps you can take to protect yourself.

16. Third-Party Analytics and Advertising

• Google Analytics: Collects anonymized usage data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Tag Manager: Used to manage analytics and marketing tags.
• Microsoft Clarity: Records user interaction data to help us understand usage patterns. Learn more at Microsoft Clarity.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you by email or through a prominent notice on our Site. We encourage you to review this Policy periodically.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: